Terms of Service

1. Scope of Service

• - MailFix provides technical analysis and workflow guidance for email deliverability.
• - Service outputs are recommendations; implementation remains under customer control.
• - Deliverability depends on third-party systems (DNS providers, mailbox providers, sender reputation).

2. Eligibility and Account Use

• - You must have legal authority to manage domains/systems you submit for analysis.
• - You are responsible for account credentials and all activity performed under your account.
• - You must provide accurate billing and profile information.

3. Fair Use and Prohibited Conduct

• - No unauthorized scanning, abuse, reverse engineering, or attempts to disrupt service.
• - No use for unlawful email campaigns, spam operations, or malicious infrastructure testing.
• - We may suspend accounts that violate law, third-party terms, or these Terms.

4. Pricing, Billing, and Subscriptions

• - Subscription and add-on pricing is displayed before checkout and may change prospectively.
• - Recurring subscriptions renew until cancelled according to your selected plan cadence.
• - Taxes, if applicable, may be added according to local legal requirements.

5. Service Levels and Support

• - Target first support response SLA: within 24 business hours.
• - SLA is a target, not a guarantee of uninterrupted or error-free service.
• - Planned maintenance or force majeure events may affect availability.

6. No Guarantee / Disclaimer

• - MailFix does not guarantee 100% fix, 100% inbox placement, or specific revenue outcomes.
• - Recommendations are provided "as is" based on available data at time of analysis.
• - You are responsible for testing and validating changes in your own environment.

7. Limitation of Liability

• - To the maximum extent permitted by applicable law, MailFix is not liable for indirect, incidental, or consequential damages.
• - Aggregate liability is limited to fees paid by you in the 12 months preceding the claim.
• - Nothing excludes liability where exclusion is prohibited by law (including certain consumer rights jurisdictions).

8. Data Protection and International Use

• - Processing of personal data is governed by our Privacy Policy.
• - We design controls to support major frameworks (including GDPR/EEA and applicable US state privacy laws).
• - Cross-border data transfers, where applicable, use legally recognized safeguards.

9. Termination

• - You may terminate use at any time from account or billing controls.
• - We may terminate or suspend for legal risk, abuse, fraud, or material breach.
• - Clauses by nature surviving termination (liability, payment obligations, IP) continue to apply.

10. Governing Law and Disputes

These Terms are interpreted under applicable contract and consumer-protection laws. If you are a consumer, mandatory rights in your country/state of residence remain unaffected. Business disputes may be resolved in competent courts or by agreed arbitration where legally enforceable.